Monday, March 4, 2024

What to Do if Amazon Delivers to Wrong Address (Quick Solution)

Amazon is one of the world’s largest online retailer and a major provider of cloud services.

Amazon began as an online bookselling service and has since evolved into an internet-based business enterprise primarily focused on providing e-commerce, cloud computing, digital streaming, and artificial intelligence services.

The company follows an Amazon-to-buyer sales model that offers a massive product range and inventory, allowing customers to purchase almost anything, including electronics, clothing, beauty supplies, gourmet food, jewelry, books, movies, pet supplies, furniture, toys, garden supplies, and household goods.

When delivering the product, the product may sometimes get delivered to the wrong address. Have you experienced it? Want to know what to do if Amazon delivers to wrong address? Here’s a solution to your query.

If Amazon Delivers to Wrong Address Can I Keep It

Every year, Amazon delivers billions of packages. It’s not surprising that the delivery service makes mistakes from time to time.

Your Amazon package may be delivered to the incorrect address for a variety of reasons, including incorrect delivery address entry or an error on the shipping label.

If it is delivered by mistake, you can keep it for free because as per Federal Trade Commission you are allowed to keep the goods that are mistakenly delivered although it is not the right thing to do. One should return if one received an order by mistake.

Amazon Package Delivered to Wrong Address How to Return

There are numerous reasons why an item may be shipped to one house but not another, and customers must be aware of all of them in order to resolve issues as quickly as possible.

When Amazon delivers to the wrong address, the following measures you can take:

  1. The first thing you should do is call Amazon Customer Service at 1-888-280-4331. This number is available 24 hours a day, including Sundays and holidays, so you can contact them at any time.
  2. Send your complaining email to
  3. Contact them on social media. Their official account you can find is on Twitter, Facebook, and Instagram.
  4. You can have an online chat by choosing the Help option on the website

Amazon Error Delivery Address

Errors may occur while delivering the packages as Amazon delivers many packages everyday. The following maybe the reasons for error in delivery address:

  1. The package did not include the correct apartment number.
  2. The street direction was missing from the address.
  3. When dropping off a large load of packages in your neighborhood, the Amazon Driver simply made a mistake.

FAQs: What to Do if Amazon Delivers to Wrong Address

What do I do if I get someone else’s Amazon package?

If the package was not ordered by you or anyone you know, notify Amazon and provide the following information:

  • Order ID
  • The number of unwelcome packages received.
  • At least one shipping label photo.
  • Any additional information that could help the investigation.

Who is responsible if package is delivered to wrong address?

The seller is responsible if the package is delivered to the wrong address.

Can I get a refund if Amazon delivered to the wrong address?

If you ordered from Amazon and did not receive your package, you may contact Amazon customer service to inquire about a refund. They may give you a refund or send you the item.

Can I keep a package that was delivered to me by mistake?

Yes, you can keep Amazon packages delivered to the wrong address. As per Federal Trade Commission (FTC), one is not legally required to return merchandise that was sent to you by mistake. You are legally entitled to keep it as a gift, and merchants cannot force you to pay.

Is Amazon responsible for lost packages?

Yes, Amazon is very much responsible for lost packages, they will either provide a refund or send you a new package.


Packages delivered by Amazon may reach the wrong address sometimes which is completely normal as they deliver millions of packages each day. You are also now aware on what to do if amazon delivers to the wrong address, share this article with you friends who are confused about the same. Let us know if this blog helped you.

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Rupali Rawat
Rupali Rawat
Rupali is a digital marketer and content writer. She is a Post Graduate in Marketing and also a full time consultant, providing seamless experience to her clients. She is a Hodophile as well and loves to capture nature. You can connect with her on Linkedin to know more about her journey.

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